As a Bilingual Utilization Coordinator for our Long Beach Office. You will be responsible for the coordination and growth of services to the prospective clients and referrals we receive.  

This is not a remote position

• Reply to referral emails from Regional Centers, start of care calls, following up to make sure their preferred providers are starting the application & follow-up with RCs for auths..
• Provide prospective clients with welcome packet & link for their preferred providers by end of day.
• Call each new referral within 24 hours.
• Work off reports provided by Data Manager to evaluate if authorizations are maximized.
• Follow-up with families, to make sure that they are fully maximizing their authorized hours.
• Follow-up with preferred providers who have been inactive for some time, reminding them of available work, and upcoming deactivations if they do not work.
• Assist the SD Team in getting the individuals hired, if needs be.
• Maintain and enhance processes that will lead to growth in billable hours.
• Work with Team-Leader & Manager to identify strategies to expand maximization of authorizations.

• Fluent/Bilingual in Spanish
• Microsoft Office Knowledge
• Dependable, punctual and proactive
• Good verbal and written communication skills
• Computer proficiency, ability to quickly learn software
• Works well with others (teamwork)
• Ability to multitask and stay organized

• Must be 18 years of age or older
• Authorized to work in the United States
• High school diploma or equivalent
• Ability to pass a background check and reference check