We are looking for a compassionate, capable, and caring individual as a Full-Time Client Engagement Coordinator to work at our corporate office in Long Beach, CA.

The Client Engagement Coordinator will be responsible for the coordination of home care services to prospective clients with developmental disabilities. You will evaluate clients referred to our organization, identify family needs, and help services get started by our Staffing Team.

We are looking for someone eager, driven, self-starter, and overall customer service focused and sales driven.

This is not a remote position.

• Handling all incoming referrals: calls, emails, and all authorizations received.
• Collaborates with multilevel department personnel
• Responsible for converting prospective clients into active clients
• Responsible for transcribing detailed and accurate information into client database including but not limited to: demographics, authorization, and client information
• Communicate with client and family regarding arrangements of care/services
• Works closely with the Staffing Coordinating department to ensure the start of care and that care providers have all the information they need to offer great service
• Perform other duties assigned by the supervisor
• Must be able to multitask, have an outgoing personality, and work well in a team environment

• Must possess excellent oral and written communication skills
• Must be friendly, professional, and cooperative with a good aptitude for customer service and problem-solving skills
• Ability to learn new software applications
• Ability to develop strong interoffice working relationships & possess community outreach skills
• Ability to work with minimal supervision and utilize clear, concise, and positive communication
• Must be fluent in Spanish/English: oral and written
• Ability to differentiate between emergency & routine referrals
• Must be bilingual in Spanish

Job Requirements

• Must be 18 years of age or older
• U.S. work authorization
• High school diploma or equivalent
• Ability to pass a background check and reference check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.