We are seeking a compassionate, capable, and caring Full-Time Intake Coordinator to join our team at our corporate office in Long Beach. The Intake Coordinator will play a key role in the conversion of new referrals, guiding clients through the onboarding process, and building strong, ongoing relationships with a variety of referral sources to ensure a smooth and supportive intake experience.

Available: Monday-Friday

This is not a remote position 

1. Conversion of New referrals

• Achieve referral conversion according to department standards
• Timely outreach based on company guidelines
• Maintain up-to-date client status to share with referral sources
• Partner with referral sources to obtain updated client information

2. Effective Client Onboarding

• Educate clients on services for successful transition to care
• Document activities as directed
• Share information with staffing to have a successful caregiver match

3. Relationship Building

• Reply to referral emails in a timely manner
• Update referral sources on status of client/family outreach
• Maintain referral source portals with up-to-date information

Qualifications:

• Preferred bachelor’s degree
• Effective verbal and written communication
• Ability to handle a fast-paced environment
• Capable of handling a high volume of calls
• Fluency in both English and Spanish preferred

Job Requirements

• 18+ years old
• US work authorization
• High school diploma or equivalent
• Ability to pass a background check and reference check
• Valid Drivers License and reliable transportation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.